Face recognition and emotion recognition technology can be used to build systems for automatic assessment of service quality, as well as for security purposes.
The main technology features:
Face recognition: age, sex, posture, smile, hair, + 27 landmarks.
Face verification: Allows you to check the probability that two persons belong to the same person.
Identification of the person: Search and identification of persons.
Thanks to the data of the Customer Card, dynamic marketing lists, message templates and customized business processes, it is possible to configure automatic outgoing campaigns for a mass client field, starting with a birthday greeting, ending with a reminder of the expiration of the deposit term with the offer to renew the contract, etc.
The XRM Banking solution, thanks to its flexibility in integrating with external resources, is an effective platform for the development of an online customer service channel.
Examples of services supported by the system:
Deposit calculator. It offers a convenient procedure for generating a request and receiving a payment by online deposit banking programs (on the bank's website) with the ability to place an order on the site or through a contact center.
Connector to money transfer systems. Service selection of the optimal payment system.
Calendar of the department. To select on the bank's website convenient time and records for service in the office
