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Automation of service processes

In the XRM Contact Center system, the operator or the system itself can automatically assign responsible persons for the tasks and actions that result from contacting the contact center, providing analysis and control tools in the form of reports, notifications, reminders to the employee and the manager. The solution allows you to plan material resources, logistics and transportation routes of the service

Automation of service processes
Automation of service processes


  • Logging of the processing of requests and the formation of the necessary reporting.
  • Replacement of paper management of the accounting logs to the automated one.
  • Control over the timing of execution and the quality of handling requests.
  • Online information about the execution of requests.
  • Creation of instructions and control over their execution;
  • Informing consumers about the progress and results of handling appeals.
  • Providing information and reference services.
  • Connection with the Internet reception installed on the customer's website.
  • Automatic creation of answers on the forms of the organization with the use of response templates.
  • Unified information interface for the client.
  • Maintain all call lists in one program.
  • Avoid duplication of input and / or provision of information.
  • Revelation detection.
  • Saving of applications for any number of years.
  • Consolidated reporting in terms of customers, types of requests, deadlines
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