As a result of our cooperation with E-Consulting we have been able to build on the Microsoft Dynamics CRM platform scale solution Call center XRM® Banking, which allowed to fully automate the system of payments to depositors customers and banks Rodovid Ukrprom who receive their contributions through our institution.
Also we have launched a full-featured Call center solutions based XRM® Banking Savings Bank, which is now gradually fills with services. In the near future we plan to use Call center not only as an informational resource, but also as a channel of banking products and services sales. Integration with call center has greatly simplified the work of the operators, which are now easily can identify the customer at the time of an incoming call: When you call Customer Card automatically opens the operator's workplace, and it can offer the customer a differentiated service according to its priority. In the process of implementation of Call center XRM® Banking voice menu (IVR) has been set up, the sound file management, tree IVR, queue algorithm. It was also possible to call back (Call back), and the ability to record telephone conversations to be stored in the system for at least a year. In addition, the system has provided time tracking of operators formation schedule of their work and control over its implementation. We can say with confidence that after the installation of Microsoft Dynamics CRM system, the quality of service to our customers has grown significantly. I would like to particularly mention the professionalism and efficiency of professionals E-Consulting, which in a few days were able to implement and configure such a complex integrated solution.