That they would appear constantly and that new customers would want my goods and services, they knew my range and were ready for my pricing policy. To ensure that my sellers can automatically form an offer for each request automatically and this offer has already taken into account the unmistakably formed prices, kits, seasonal discounts and payment conditions calculated depending on the list and the number of requested goods and services, customer status and product availability. This is "sales" in Microsoft Dynamics 365.
I want my personnel and the program to ensure the client's retention, so that the discount and grooming of the client at the first transaction turn into an effective investment with reimbursement when making repeated transactions. I need repeat business! I want to learn how to reduce customer turnover. I want to see in the reports the level of loyalty of each client and understand the dependence, from which the client's commitment to my company has increased, and after what or without actions has gone down. I want to see the forecast of the receipts of money from all my clients a year ahead and be able to improve this figure. This is "retention" in Microsoft Dynamics 365.
Each of my employees, before communicating with the client, should see the client's parameters, give all the honors to important customers and do not spend too much time on onlookers. The more valuable the customer, the higher the level of service. I want to see in advance the current value of the client, or the predicted value of the customer, in the system, and that the system will pick up exactly such personnel and conditions that I will provide for clients of this level. I want to spend so much money and time on the client, how much it's worth. I want to enable self-service customers in simple transactions through the website, shifting part of the costs from my staff to the client's time, his Internet or mobile phone and sms. This is the "CLV - Customer Live Value" in Microsoft Dynamics 365.
In the absence of Internet or communication, the system should provide the opportunity to work with corporate information, billing, changing documents or filling out reports. The system should provide autonomous work to my staff. And, if the decision in the transaction depends on the manager absent in the office, let this manager receive a message on the mobile phone, log into the system from this phone and put the necessary checkmarks and signatures. This is "mobility" in Microsoft Dynamics 365.
My customer service model should be built so that the whole story is stored in my system. And, when the seller leaves to my competitor, my system should have a lot more information about the customers than in the notebook from the seller. And my new seller will be able to continue all operations in an hour from the right place. And I will not be afraid of losing the seller, because all the most valuable is the history of purchases and customer orders - it always remains in my system. With this information, I can quickly select a list of customers to offer a new product. This is a "collaboration" in Microsoft Dynamics 365.
I need that I once describe the instruction, in what order to execute this or that process at sales, marketing and service, and further all employees followed automatically this instruction. There should be no self-activity and "gagging". Only time-tested successful phrases, actions, documents. To all use a single set of templates, regulations, sequences, known for each situation. This is "Automated Business Processes" in Microsoft Dynamics 365.
Every minute of my employee and every square meter of my business must be effectively loaded with tasks and work to service my customers and develop my business. I want to see the schedules of download and idle time of each resource that I have at my disposal or which I pay for. I need to see a history of congestion and a forecast for the future, in order to promptly make decisions on the cuts or extensions of sites and units. I want to know every hero in my team. This is the "Operating Function" of Microsoft Dynamics 365.
I need a flexible pricing mechanism that is different for different types of products and different customers. I want to be able to change the markup or method of calculating it in different situations, and also see the results of all operations on profit, in the context of territories, sellers, products, customers. I need flexible discount lists and a lot of price groups for different brands, regions, industries and commodity balances. This is "Automated Pricing" in Microsoft Dynamics 365.
I want to see, as a result of what marketing activity each client came to me, how much it brought in revenue and profits and how useful such marketing is. I want to analyze this right away, during the marketing work and the sales process, and not later, when everything is over and nothing can be changed. I want to save successful marketing programs as templates and use several more times. I want my sellers to wedge into any conversation about our products and services in all social networks, let them automatically get notifications on disputes and councils in the system, and I want to see the results of their negotiations. This is "marketing" in Microsoft Dynamics 365.
My system must keep a record of the sources of profit and the time spent, the quantity and quality of the work performed by the employees. I want to be able to quickly accrue bonuses and penalties based on this information. Yes, I will configure and analyze KPIs from metrics and goals. These are the "Sales Plans" in Microsoft Dynamics 365.
I know what the sales funnel is and the concept of "Sales Force Automation". I want to use them. I need to see every transaction, its status, the probability, the work done and planned for it. I should be able to control and speed up the sales process. I want to be the dispatcher of this cosmodrome, and from the high tower I see all the airplanes with money entering the runways of my spaceport, I need a control panel to put money on my accounts. This is "Automated Sales" in Microsoft Dynamics 365.
Some of my sales are project-based. I need to lead the project, establish its goals, milestones, risks, conduct regular audits and see all the reporting. All project tasks must be linked in time and changing the timing of one task should change the parameters of the subsequent ones. The system should automatically calculate the cost of each task and the stage of the project as a whole. I want to see the planned and actual costs of the project. This is "Analytics" and project management in Microsoft Dynamics 365.
I need a simple to manage and use system that I can configure myself. I do not want to depend on programmers and people who do not understand my business, I want a system for business, not a business for the system. This is Microsoft Dynamics 365.
Document circulation must ensure the life cycle of each document, depending on its type, source and destination. My employees should be able to visually and make reviews of documents. The system should ensure the storage of all visas and reviews, and protect them from changes. No one can store important information outside the system. This is the "Workflow" in Microsoft Dynamics 365.
Each incoming call by phone or Skype must be accompanied by a quick identification of the subscriber and automatically show to my employee contact details of the customer, the service history, the level of value and prompt the script for further handling of the call. Also, the system should automatically call up large lists of new customers, and remove my care of dialing from my employees, my managers should spend time only on communication with customers, rather than on working with telephony. This is the "Col center" in Microsoft Dynamics 365.
At every point of communication between my employees and my clients, on any communication channel, the employee must have a quick look to be able to assess the entire previous history for this client and forecast the future. The system should help to make an operative decision on the client, the same, wherever he would apply in my company - a service, a branch, a call center. This is a "Client at a glance - Single Customer View" in Microsoft Dynamics 365.