The result, which should be guided by the implementation of business solutions, including CRM, and which reflects its successful implementation is an unfulfilled list of settings, integrations or functionality of the system, and solving problems and meeting business needs. Our experience in the analysis of processes in various industries and business areas allows us to form a qualitative list of requirements for the system for designing, optimizing and automating business processes, which we carry out together with the Owner of the Product (the Customer). Thus, the purpose of business consulting is the development of a strategy for achieving the company's goals in the system. We provide this service both in the framework of project implementation, and separately.