CRM system (customer relationship management) - is a business strategy for the study and understanding of the needs of existing and potential customers. Thanks to the full consolidation of customer information and interaction history with them formed a plan to attract and retain their customers, which ultimately ensures increased profits.
Microsoft Dynamics CRM - a software package for customer relationship management, developed by Microsoft and focused on the organization of sales, marketing and services (help desk).
As a result of our cooperation with E-Consulting we have been able to build on the Microsoft Dynamics CRM platform scale solution Call center XRM® Banking, which allowed to fully automate the system of payments to depositors customers and banks Rodovid Ukrprom who receive their contributions through our institution.
Thanks to the full consolidation of customer information and interaction history with them formed a plan to attract and retain their customers, which ultimately ensures increased profits.
