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 XRM Distribution - of a particular branch decision «E-consulting» for distributive companies it is developed on a platform Microsoft Dynamics CRM and offers to the users all list of necessary instruments on a management business-processes taking into account an of a particular branch specific. A company gets possibility to carry out and control the processes of sales, services of customers, management, management marketing activity, the processes of settlement. XRM Distribution allows considerably to improve quality of work of managers due to storage of complete history of co-operating with clients: history of orders, meetings, public-call negotiations, circulation of documents. XRM Distribution manages the processes of settlement, accounting, analysis and prognostication. The flexible instruments of filtration allow to create the having a special purpose groups of clients, operatively to generate a report with any cut of information, including the planned volumes of sales on a month on every manager, to determine the type of the most profitable clients. XRM Distribution allows to simplify conservative operations is electronic delivery, generation of standard documents, accounts, agreements, preparation of different reports. On all forms of the strict accounting entered in the system journalized moving. A decision gives possibility to provide transparency of activity of company. Every sequence of operations can be described, using the designer of business - processes. In future, in fact of performance of objective, CRM generates a new task and informs responsible performers about it. By the system work of all branches of company is carried out in single informative space for an account Web-server which a client base is kept on. Having a code of access to the system, every branch thus will be able independently to fill up it, using the unique standards of work in CRM. For safety of business there is possibility of grant to the employees of company of different level of access to information. XRM Distribution is easy enough in exploitation, most practical questions are in strength to be decided to the ordinary users. XRM Distribution allows to see the productivity of every employee and define as far as he works effectively. Owning such information, it is possible easily to develop the system of motivation and differentiated payment of labor for employees. To advantages of this decision it is also necessary to take possibility of work outside an office with a help web-client. XRM Distribution helps to realize the unique conception and methodology of all processes and allows to simplify work with a client base, enables effectively to carry out control of implementation, and also to analyze the got results. Microsoft Dynamics CRM integrated with 1c, that eliminates a necessity to work in two systems. Basic advantages of integration is: exchange by information about clients in the mode on-line, synchronization of invoices and information from the book-keeping program 1c in Microsoft Dynamics CRM on price-lists, catalogues of products, and also classifiers of products and territorial location.
Integration with Contact-center Lira® allows to automatize the process of reception, promote quality of service of customers, gives an instrument for control after the culture of public-call negotiations of employees of company.
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