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 XRM Collecting is a system of management the Collector agency on the base of software Microsoft Dynamics CRM. Within the framework of the system work lines up on the penalty of problem debts, both in composition the brief-case of debt and on a separateness. Aims of introduction of given CRM – decisions are: 1) Automation of process of penalty of debts. Selection of debt obligations on certain criteria in groups and application to them of the set methods of penalty. 2) Support of work with promissory brief-cases and debt obligations. Estimation of cost, management, watching of payments on redemption, probability of debt liquidation. 3) Providing of analytical base for acceptance of strategic administrative decisions. Given CRM – a decision for collector companies is an aggregate of objects, reports, business – processes. Creation of debt obligation. If debt obligations were got in composition a brief-case, then in the program information is entered about him, thus, a promissory brief-case is created. Debt obligations can be entered in the system by hand and by a mass import. The process of penalty is started on a debt obligation. It is possible to sort out all debt obligations on a certain criterion and apply the process of penalties to all group. The process of penalty is realized by the mechanism of business-rules. At the start of process on debt obligations automatically created and register to them collector businesses. To every business the stages of businesses are created. Creation of tasks, meetings, bells, el. letters. The process of penalty is started on a debt after completion of the business stage a task can be proposed on a revision and adjustment of motion of collector business, if results appeared not satisfactory . It is possible to see how the performance of one objective influences on the stage of business on collector business. If after implementation of some activity a collector succeeds to convince a debtor partly or fully to liquidate a debt, it is necessary on collector business to create payment. At industrial introduction of the system object payment will be created automatically from ABS or other registration system of customer. On the second stage of process of penalty bringing in of other persons is foreseen to affecting debtor. For jigging of this information there is the proper section on collector business. Mortgage property of debtor can be brought over to the penalty of debt on the second stage of collector business. Information about such property it is possible to fix in the proper section. System Microsoft Dynamics CRM presents the flexible mechanism of description of business-processes. In given CRM- decision the process of penalty of outstanding debt is created for collector agencies. It is possible to watch after motion business – process. For this purpose it is necessary to open the form of the started process. Viewing of reports. you can create and change the objects, execute the tasks of process of penalty and look, as the proper reports will change after your work. It CRM – a decision plugs in itself the followings reports: «State of collector business», «Probability of redemption», «Debt obligation», «Size of commission», « Promissory brief-cases», «Payments».
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