 | The Chamber of Commerce in Ukraine | "Thanks to the professional cooperation of Microsoft Ukraine and E-Consulting we have successfully launched a Microsoft Dynamics CRM system that allows our organization to significantly expand our ability to communicate with both internal and external clients as well as improve the overall effectiveness of the services that we provide to our Membership.
The highly – skilled specialists from E-Consulting provided in-depth technical support during the roll out of this powerful system as well as necessary consulting services for the end users ensuring the successful implementations of this product. We also appreciate day-to-day support of the launched product and professional consultations by E-Consulting insuring proper system operations.
Having installed the Microsoft CRM system, we managed to optimize our communication processes so that now we can satisfy all needs and requests from our Members in a more efficient and timely manner."
Mr. Jorge Zukoski, President of the American Chamber of Commerce in Ukraine
|
 | Ukrainian insurance house | “CRM (Customer Relationship Management) - is not simply software , but is technology of the improved management mutual relations with users, it is serious marketing strategy and effective instrument of management, which enables to realize individual approach in-process with a client. Carefully studying CRM system, prepositional by E-consulting, we open on your own new possibilities which plan to realize in activity of our company. For example, for our business it is very important to watch history of mutual relations with a client. Not secret, that the cases of swindle become more frequent among clients, unconscientiously clients which try to use insurance as mean of making money appear, the same breaking the Law of Ukraine «About insurance». Possibilities of the CRM-system allow to accumulate information about insurance of client, his accidents insured, payments got by him. As we plan to become a client - oriented company, such information will allow us to create the effective programs of loyalty for conscientious clients, plugging in itself real discounts and bonus. Well and unconscientiously clients can it will be say no in insurance on the basis of accumulated by CRM of information or to give possibility to be insured on a high enough tariff. In fact an insurance company is a not benevolent fund, we operate within the framework of Law and compensate harm on the basis of market value of the insured car or property. Here it and am one of aspects of individual work with a client, advantageous both a company and conscientious clients."
Mikhail Berlin
Head of Insurance company “Ukrainian Insurance Company”
|
 | BrandAid | «We appealed to «E-consulting» after the decision of process of automation of account of appeals of clients, by joint efforts developed tuning of business - process which help in sales. Now the process of work with clients became more structured, guided and effective»
Valentin Pertsiya
General Manager BrandAid
|
 | PII Vip-Rent | "Choosing for our enterprise, PII Vip-Rent, control system by customer relations, our company chosen system of Microsoft Dynamics CRM. On results the conducted tender integrator of this program was become by the Ukrainian company E-consulting, which carried out this transition, and also helped in a start contact of center LIRA. The built system allows effectively to manage the grant of services clients, to automates the sales of services, create leasing and rental calculations. Due to the employees of E-consulting Microsoft Dynamics CRM works how it is necessary for our business and comfortably to the employees. Thank you for a collaboration and professionalism."
Oleg Nechaev
PII VIP-Rent
|
 | Donbass Prom Oil | «A client base began to grow, became impossible and, finally, simply uneffective to continue by it to manage by hand. A decision invited to in itself – SRM. Worked with a company «E-consulting», with reputation of punter at this market. As time rotined - did not make a mistake.»
Sergey Shaposhnikov
Director of IT Department official distributor Shell East Europe Company Ltd.
|
 | Insurance company Generally Garant | «Basic effect of introduction in “Generallli garant» of decision on a base Microsoft Dynamics CRM and contact-center Lira is a rev-up and improvement of quality of service at the settlement of accidents insured. Due to the economy of time and more effective work of operators the carrying capacity of our contact-center was considerably increased. By the CRM-system began much easier to watch efficiency of work of employees in branches. To the employees becomes simpler to work, because they own information, in fact operators work as changing, and they are unable to memorize clients and all events. And CRM allows them operatively to get all necessary information yet to beginning of intercourse.»
Igor Sharov
Executive director of IT Insurance company Generally Garant
|
 | Diamant Bank | «CRM the enough flexible system, clear enough, reconstructing a general structure is simple, is in a position of integration with a contact-center. Adaptation of employees to the new system does not cause difficulties».
Oleg Rudenko
Director of management of call-center
|
 | Elit | “Construction of XRM of the system in our holding we decided to begin with a financial management. The platform of Microsoft Dynamics CRM allows to manage tasks and processes of creation, concordance and control of budgets of charges for all our regional subdivisions. We organized the flexible process of work of treasury of holding, and integral information about budgets and their implementation gave the leaders of subdivisions and all holding as a comfortable accounting. Our specific requires the very rapid reacting of it-service on the necessity of business-users. I am high pleased that Microsoft Dynamics CRM is a modern Web-platform, computer-integrated with all corporate services of Microsoft – Active Directory, Exchange, Reporting services, SQL, IIS, Visual Studio. And due to it we can “on the fly”, literally in two-three hours after the discussion of aims, to organize co-operation of our users and working groups of users from all Ukraine. Also I was impressed by simplicity of integration with other applications – client-jars, bases of these registration systems, table applications. Command E-consulting at the head with the General designer of Microsoft Dynamics CRM Bezgubenko A.V. professionally managed with the put tasks!"
Igor Trigodko
Head of project developing CRM
|
 | Insurance company “Insurance traditions” | "Contact a center, built on the basis of integration software, - switch LIRA and Microsoft Dynamics CRM, allowed our company in once or twice to improve work with the growing like a weed client field. The system allows quickly to identify every client, give operators information about present for him policies and history of processes of settlement. Registering every contact, the system promotes efficiency of work of personnel, saves facilities, promotes quality of giving to our clients. We have the very good impressions from work with a company E-consulting. "
Igolnikov Dmitriy
Director of IT Insurance company “Insurance traditions”
|
 | Representation company "Gorenje" in Ukraine | "In 2009 we have chosen the system Microsoft Dynamics CRM from Company E-Consulting to build a contact center customer service “Gorenje” in Ukraine. Last year, the system proved itself as a reliable and effective, and the company E-Consulting has proved itself as a professional team, capable of quickly rebuilding system under our changes and apply best global practices. We are satisfied with our choice and plan in 2010 to build additional functionality of the system of loyalty with the E-Consulting for Microsoft Dynamics CRM."
Valeryj Vorob'ev
Head of CRM Service
Representation company "Gorenje" in Ukraine |
 | BitterNet | “In relation to Microsoft Dynamic CRM: to work with Microsoft Dynamic CRM easily and pleasantly. The comfort of interface, clearness and points of tuning, are pleased. And also plenitude, and at the same time, not lots of information. (In particular in "Organizations" and "Base of knowledge"). It would be desirable better to familiarize with possibilities of integration with call-centers. In relation to E-consulting - thank you for possibility to use hosting - decision. It indeed very comfortably is a free acquaintance with a demonstration version. In relation to wishes - it would be comfortably to be in a position to use a demo-version not only in IE but also in Firefox or Opera.”
|
 | Knyazha Vienna Insurance group | “The general impressions of exploitation of the insurance system are positive. As usual at Microsoft pleasant interface. Part on work with clients is done it is careful thought out well. As for insurance, to my mind there are failings - static types of insurance (OSAGO, Casco, NV). If basic brief-case of company it OSAGO, Casco, this decision can be used. If it is not, a concept "One client" disappears then, it is also difficult it will be to build general statistics on a company, as information will be are in the different systems. Additional expenses are appear and relate to synchronization of information et cetera. Think that with the designer of products this system would be more claimed.”
Mikhail Krivosheev
Leading programmer
“Knyazha Vienna Insurance group”
|
 | Television company 1+1 | “E-consulting during a few last years is the supplier of computer technique for a television company "1+1". In times of collaboration with a company "E-consulting" the great number of supplying with servers was realized, PC, notebooks, periphery of production of HP and other world producers, Microsoft software and other great deal. Timely delivery of technique, specialized knowledge of service "E-consulting" in the compressed delivery (1-3 days) dates, presence in the company of the storage testify to high qualification of specialists and large production capacities of company. Except for projects on supplying with an equipment gave "E-consulting" services in it-consulting. Specialists conducted setting and tuning of equipment, consultations, help in introduction and introduction to exploitation of the put technique, and in the following is guarantee service. Grant of services "E-consulting" is carried out at high level, that testifies to professionalism of "E-consulting" on the whole and allows us to recommend this company as reliable partner in implementation of similar projects.”
Dmitry Kharebov
Director deprtment of IT
“Television company "1+1"
|
 | Government Property Fund of Ukraine | “Want to thanks for the permanent participating of Your enterprise in tenders on the supplies of the computing engineering, which are conducted Government Property Fund of Ukraine, and separately for a timely supply and introduction in an action of computer equipment by Your specialists. Computer equipment of production of Your enterprise is reliability and efficiency at the everyday implementation of works protracted, on the informative providing of activity of Fund”
O.Sinenko
Director department of IT
“Government Property Fund of Ukraine”
|
 | Airline company International Airlines of Ukraine | “Airline company “International Airlines of Ukraine" are confirmed by a collaboration with a company E-consulting. All was executed high-quality and sufficiently operative. The employees of company E-consulting professionally get along at the put tasks. In the period of crisis pleasantly makes happy the democratic standard of prices."
Aleksandr Samus
Deputy of director department IT
“Airline company “International Airlines of Ukraine"
|
 | National University “Kievo-Mogilyanska Academy” | “Built by company E-consulting infrastructure on the base of software Microsoft survived hard tests our student environment and showed reliability, that testifies to the rightness of configurations and tuning. Company E-consulting once winning a state tender on the reconstruction of blast-furnace structure of Microsoft, became the priority supplier of server equipment and row of the programmatic systems. Also consultants E-consulting on invitation our guidance conducted employments for senior men on new information technologies.”
Aleksandr Kostyuk
Director Innovation centre of IT
National University “Kievo-Mogilyanska Academy”
|
 | Bank Juneks | “For Bank Juneks collaboration with a company E-consulting became the standard of partner mutual relations and helped to confirm the basic requirements to the choice of contractors, as philosophy of construction of relations of partnership of bank is built on principles of professionalism, punctuality and client oriented.”
Deputy of chairman on questions of IT
“Bank Juneks”
|
 | Kievreanta | “Specialists E-consulting not only fine oriented in the selection of computers and servers of production of Hewlett Packard but also the application programs, their requirements and features, know deeply. Collaboration with E-consulting as it is possible to estimate a supplier as “Effective”.
Andrey Zaritskiy
Director department of IT
“Kievreanta”
|