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 Aims XRM Logistic: Management the life cycle of sale of services in delivery of loads. Planning of routes and work-load of cars and drivers. Organization and control of transportations. Increase of efficiency of work of managers. Tasks which decides XRM Logistic: Management information about clients. Management business – processes into a company. Management contractual customer relations. Workflow. Management the resources of company. Planning of work-load of resources. Organization of transportations of loads. Working time of employees management. Manage information about clients: Accumulate information about clients. Execute registration related to the client or company of information. Use registration of intercommunications between clients – physical persons and companies. Execute registration of history of appeals, to the timeliness of service, public-call negotiations, electronic and postal correspondence. Realize possibility of access to the archive documents, to history of orders and appeals, list of in-use products and services. Fix reasons of loyalty of client, interest to services, including services of competitors. Carry out the rapid search of company and contact. Group clients on different signs: to importance, profitableness. Use information about the important dates of clients for congratulations. Manage postal deliveries of marketing materials, advising about new services. Manage service of customers. Manage the programs of loyalty: Form the groups of loyal clients. Develop and realize the programs of loyalty. Process the queries of clients: Take into account all appeals and requests of clients. Control escalation of requests. Give to the clients information on current status of request. Promote efficiency of service: Organize the base of knowledge for reduction of terms and expenses on treatment of requests. Analyze efficiency of treatment of requests of clients. Manage business-processes: Put in order processes in a company. Observe regulations of work with clients. Formalize business-processes in the spheres of sales, marketing and service. Organize the synchronized command work. Put in order communications into organization. Use the best practices. Use the tested methodologies in-process with clients. Execute the rapid teaching of new employees. Manage business-processes of sale. Realize the automatic forming business - governed in accordance with regulation for responsible performers. Control the terms of payment, delivery and implementation of other obligations the sides of agreement. Use possibility to manage work on potential transactions, including drafting of plans on products, estimation of volume and probability of transaction, control of change of status of transaction and actions of competitors, timely decision-making about continuation of transaction. Save information about the contact persons of organization of client, their role in organization. In good time process incoming queries. Create the turns of queries. Carry out the rapid calculation of variants of cost. Save history of suggestions.
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